{"id":4858,"date":"2023-08-19T17:48:42","date_gmt":"2023-08-19T15:48:42","guid":{"rendered":"https:\/\/www.genesigroup.com\/ecut\/?page_id=4858"},"modified":"2023-08-19T18:28:24","modified_gmt":"2023-08-19T16:28:24","slug":"servizio-post-vendita","status":"publish","type":"page","link":"https:\/\/www.genesigroup.com\/ecut\/en\/servizio-post-vendita\/","title":{"rendered":"The after-sales service"},"content":{"rendered":"<style>#callus-3184{--call-us-form-header-background:#0000ff; --call-us-header-text-color:#00ffff; --call-us-form-width:500px; ; --call-us-form-height:250px;\n\t\t}<\/style>\n\t\t\n\t\t<call-us id=\"callus-3184\" style=\"position: fixed; bottom:0px; z-index:9999;left:8px;\"\n         phonesystem-url=\"https:\/\/genesi.3cx.it:5001\"\n         party=\"genesichat\"invite-message=\"Buongiorno, possiamo aiutarvi ?\"\n\t\t         allow-call=\"false\"\n\t\t         operator-name=\"Genesi - Info &amp; Service\"\n\t\t\t\t popout=\"true\"\n\t\t\t\t animation-style=\"fadein\"\n\t\t\t\t enable-poweredby=\"true\"\n\t\t\t\t facebook-integration-url=\"\"\n\t\t\t\t twitter-integration-url=\"\"\n\t\t\t\t email-integration-url=\"genesi@genesigroup.com\"\n\t\t\t\t allow-soundnotifications=\"true\"\n\t\t\t\t ignore-queueownership=\"false\"\n\t\t\t\t enable-onmobile=\"true\"\n\t\t\t\t show-operator-actual-name=\"true\"\n\t\t\t\t show-typing-indicator=\"true\"\n\t\t\t\t auto-focus=\"true\"\n                 minimized-style=\"tab\"\n\t\t\t\t allow-video=\"false\"\n\t\t\t\t minimized=\"true\"\n\t\t\t\t window-title=\"Parliamone\"\n\t\t\t\t window-icon=\"https:\/\/www.genesigroup.com\/ecut\/wp-content\/uploads\/sites\/2\/2024\/08\/service_gente2.jpg\"\n\t\t\t\t operator-icon=\"https:\/\/www.genesigroup.com\/ecut\/wp-content\/uploads\/sites\/2\/2020\/08\/Logo_Genesi_srl_50x50.jpg\"\n                 authentication=\"name\"><\/call-us><div class=\"fusion-fullwidth fullwidth-box fusion-fullwidth-1  fusion-parallax-none nonhundred-percent-fullwidth\" style=\"border-color:#eae9e9;border-bottom-width: 0px;border-top-width: 0px;border-bottom-style: solid;border-top-style: solid;padding-bottom:0px;padding-top:0px;padding-left:;padding-right:;\"><style type=\"text\/css\" scoped=\"scoped\">.fusion-fullwidth-1 {\n                            padding-left: px !important;\n                            padding-right: px !important;\n                        }<\/style><div class=\"fusion-row\"><div class=\"fusion-two-third fusion-layout-column fusion-column-last fusion-spacing-yes\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper\"><div class=\"imageframe-liftup\"><span class=\"fusion-imageframe imageframe-bottomshadow imageframe-1 element-bottomshadow zoooom\"> <img decoding=\"async\" src=\"https:\/\/www.genesigroup.com\/ecut\/wp-content\/uploads\/sites\/2\/2023\/08\/Ecut-e-solo-Genesi-ISO_EN.png\" alt=\"\" class=\"img-responsive\"\/><\/span><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"fusion-one-full fusion-layout-column fusion-column-last fusion-spacing-yes\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper\"><div class=\"imageframe-align-center\"><span class=\"fusion-imageframe imageframe-none imageframe-2 hover-type-none zoooom\"> <img decoding=\"async\" src=\"https:\/\/www.genesigroup.com\/ecut\/wp-content\/uploads\/sites\/2\/2019\/10\/Service_g2_maga.jpg\" alt=\"\" class=\"img-responsive\"\/><\/span><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"fusion-one-full fusion-layout-column fusion-column-last fusion-spacing-yes\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper\"><p><span style=\"font-size: 18pt; color: #0000ff;\">The after-sales service. after-sales service<\/span><\/p>\n<p><span style=\"color: #0000ff;\">After-sales service starts from the same day the order is confirmed<\/span>. Instructions for receiving and placing the machine are sent immediately. Access to the Ecut website from which to download instructions and manuals is provided.<br \/>\n<span style=\"color: #0000ff;\">The constantly updated manuals are in Windows Help format, and in PDF format.<\/span><br \/>\nThey will be on the PC that serves as the control, but are transferable to any PC, and viewable on Tablet or Smartphone.<br \/>\nThe PCs&#8217; operating system is the latest Windows, <span style=\"color: #0000ff;\">(currently Windows 10 Pro),<strong> with regular licensing.<\/strong><\/span><br \/>\nThe machines will be equipped with network connection, and teleservice system.<br \/>\nFrom the same day of &#8216;installation the operator will be able to be followed, and ask for help in real time. <span style=\"color: #0000ff;\">Interventions are guaranteed within one hour by phone, and within 36 hours on site.<\/span><br \/>\nSpare parts are available in Genesi, and if any part is not available, one machine per model is available to be possibly &#8220;cannibalized&#8221;<br \/>\n<span style=\"color: #0000ff;\">All machines carry the original factory serial number, and even from the factory remote service can be done !<\/span><br \/>\nOn-time service grants conformity to purpose over time..<\/p>\n<p>How long and how much does your part cost ? <a href=\"https:\/\/www.genesigroup.com\/ecut\/en\/calcolo-dei-tempi-taglio\/\">Go to the time calculation page by clicking here<\/a><\/p>\n<div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4858","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - 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